Our Prevention Policy for COVID-19

As the situation with COVID-19 evolves day-to-day, our top priority during these challenging times continues to be the health and safety of our co-workers, customers and community.

At AuNEC,  taking care of both the community and our employees is important to us. All AuNEC employees are provided with health insurance and every employee is being paid their full salary during this time.

 All employees have been trained on proper hand washing protocol, work areas are cleaned prior to shipping each package and all employees wear vinyl gloves when packaging orders. 

In-line with the latest guidance from the Government, the majority of our office-based staff are working remotely from home.

FAQ

Is it safe to receive orders?

According to the WHO (external link), “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.” You can find the latest information on COVID-19 on the information page of the World Health Organization (external link).

Are delivery times affected?

As the Coronavirus has spread, we’ve seen an increase in people shopping online. As a result, estimated delivery times for some items may be longer than usual at the moment. 

Due to the current circumstances shipping lines around the world have been significantly slowed down. All major delivery partners, USPS and FedEx, experiencing significant delays due to limited transportation availability.